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Customer Service Team Lead

1 month ago

Birmingham, Birmingham, United Kingdom Consult Energy UK Full time

Customer Service Team Lead

We are seeking an experienced Customer Service Team Lead to join Consult Energy UK, an expanding domestic energy company. You will lead a dedicated team, ensuring that they deliver exceptional customer service to over 300,000 customers across the UK.

Key Responsibilities:

  • Lead, coach, and develop your team to improve performance and achieve customer service excellence.
  • Manage the call centre floor to ensure work is handled efficiently and in line with business targets.
  • Serve as the first point of contact for team support, escalations, and problem-solving.
  • Demonstrate strong leadership by driving the team towards achieving or exceeding KPIs and company targets.

Requirements:

  • Minimum of 4 years management experience.
  • Energy industry experience (advantage)
  • Strong background in customer service.
  • Flexible approach to working hours, tasks, and ad-hoc duties as needed.

Location: Consult Energy UK - Office based

Salary: £34,000