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Customer Service Team Lead

1 month ago

Birmingham, Birmingham, United Kingdom CV-Library Full time

pbAbouttheRole:/b/ppWeareseekingahighlyskilledCustomerServiceTeamLeadtojoinourdedicatedcustomerserviceteam.Asakeymemberofourteam,youwillberesponsibleforresolvingcustomerqueriesandprovidingpromptsolutionsviatelephoneandemail./ppbKeyResponsibilities:/b/polliManageinboundcustomerenquiries,adheringtoservicelevelagreements(SLAs)/liliCollaboratewithcolleagues,managers,andotherteamstoensuretimelycustomerresolutions/liliRecordcustomerinteractionsaccuratelyandfollowuponassociatedtasksuntiltheyareresolved/liliLiaisewithinternalteamstogatherinformationandaddresscomplaintseffectively/liliDeliverexcellentcustomerservice,maintainingapositiveandempatheticapproach/li/olpbRequirements:/b/polliProvenexperienceinacustomerservicerole,preferablyintheinsuranceindustry/liliExcellentcommunicationskills,bothverbalandwritten/liliStrongproblem-solvingabilitiesandtheabilitytohandleconflictsdiplomatically/liliAttentiontodetailandorganisationalskills/liliFamiliaritywithusingcustomerservicesystemsanddataentry/liliAbilitytoworkcollaborativelyinateamenvironment/li/olpbWhatWeOffer:/b/polliCompetitivesalarypackagewithshiftallowance/liliComprehensivetrainingprogramme/liliOpportunitiesforcareergrowthanddevelopment/liliRemoteworkoptionaftertraining/liliSupportiveandinclusiveworkenvironment/liliEmployeediscountsandincentives/li/olpbHowtoApply:/b/ppIfyouareenthusiasticaboutdeliveringoutstandingcustomerserviceandthriveinacollaborativeworkenvironment,wewouldlovetohearfromyou./p