Customer Service Team Lead

4 weeks ago


Birmingham, Birmingham, United Kingdom First Choice Staff Full time
Customer Service Supervisor Job Description

We are seeking a highly skilled Customer Service Supervisor to join our team at First Choice Staff. As a Customer Service Supervisor, you will be responsible for leading a team of Customer Service Operators and driving change and organization within the team.

Key Responsibilities:
  • Handle all aspects of customer service, including resolving discrepancies and being a source of escalation.
  • Lead the team to success, ensuring they are assigned tasks to complete and meeting KPIs and SLAs.
  • Liaise with customers and suppliers across all levels, ensuring effective communication and resolution of issues.
  • Develop and implement strategies to improve customer satisfaction and team performance.
Requirements:
  • Strong experience in Customer Service and leading a team.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Excellent communication and interpersonal skills.
  • Ability to analyze data and make informed decisions.

This is an excellent opportunity for a motivated and experienced Customer Service professional to take on a leadership role and drive success in our team. If you have a passion for customer service and leadership, we encourage you to apply for this exciting opportunity.



  • Birmingham, Birmingham, United Kingdom Consult Energy UK Full time

    Customer Service Team LeadWe are seeking an experienced Customer Service Team Lead to join Consult Energy UK, an expanding domestic energy company. You will lead a dedicated team, ensuring that they deliver exceptional customer service to over 300,000 customers across the UK.Key Responsibilities:Lead, coach, and develop your team to improve performance and...


  • Birmingham, Birmingham, United Kingdom Consult Energy UK Full time

    At Consult Energy UK, we are seeking an experienced Customer Service Team Manager to lead our dedicated team in delivering exceptional customer service to over 300,000 customers across the UK.Key Responsibilities:Lead, coach, and develop your team to improve performance and achieve customer service excellence.Manage the call centre floor to ensure work is...


  • Birmingham, Birmingham, United Kingdom Informed Recruitment Limited Full time

    Customer Service Team LeadWe are seeking an experienced Customer Service Team Lead to join our team at Informed Recruitment Limited. As a key member of our operations team, you will be responsible for supporting a team of regional Account Managers and the Senior Management Team in ensuring outstanding customer service is provided to customers and suppliers...


  • Birmingham, Birmingham, United Kingdom Consult Energy UK Full time

    We are seeking an experienced Customer Service Team Manager to lead a dedicated team at Consult Energy UK. Key Responsibilities:• Lead, coach, and develop a team to improve performance and achieve customer service excellence.• Manage the call centre floor to ensure work is handled efficiently and in line with business targets.• Serve as the first point...


  • Birmingham, Birmingham, United Kingdom Get Staffed Online Recruitment Full time

    About Our ClientOur client is a leading provider of end-to-end movement solutions in the UK, serving clients such as Hertz and The AA. With a network of 600+ drivers and transport agents across the UK, they aim to make vehicle movement easy and sustainable.Since their launch in 2018, they have acquired over 80 clients, many of whom are among the largest...


  • Birmingham, Birmingham, United Kingdom Get Staffed Online Recruitment Full time

    About Our ClientOur client is a leading provider of end-to-end movement solutions in the UK, serving clients such as Hertz and The AA. With a network of 600+ drivers and transport agents across the UK, they aim to make vehicle movement easy and sustainable.Since their launch in 2018, they have acquired over 80 clients, many of whom are among the largest...


  • Birmingham, Birmingham, United Kingdom VIQU Limited Full time

    We are seeking an experienced Customer Service Team Manager to join VIQU Limited, an expanding domestic energy company.Key Responsibilities:Lead a dedicated team to deliver exceptional customer service to over 300,000 customers across the UK.Manage the call centre floor to ensure work is handled efficiently and in line with business targets.Act as the first...


  • Birmingham, Birmingham, United Kingdom Get Staffed Online Recruitment Limited Full time

    About Our ClientOur client is a leading provider of end-to-end movement solutions in the UK, serving clients such as Hertz and The AA. With a network of 600+ drivers and transport agents across the UK, they aim to make vehicle movement easy and sustainable.Job SummaryWe are seeking an ambitious and experienced Team Leader to join our Service Delivery Team in...


  • Birmingham, Birmingham, United Kingdom Get Staffed Online Recruitment Limited Full time

    About Our ClientOur client is a leading provider of end-to-end movement solutions in the UK, serving clients such as Hertz and The AA. With a network of 600+ drivers and transport agents across the UK, they aim to make vehicle movement easy and sustainable.Job SummaryWe are seeking an ambitious and experienced Team Leader to join our Service Delivery Team in...


  • Birmingham, Birmingham, United Kingdom Get Staffed Online Recruitment Limited Full time

    About Our ClientOur client is a leading provider of end-to-end movement solutions in the UK, serving clients such as Hertz and The AA. With a network of 600+ drivers and transport agents across the UK, they aim to make vehicle movement easy and sustainable.Job SummaryWe are seeking an ambitious and experienced Team Leader to join our Service Delivery Team in...


  • Birmingham, Birmingham, United Kingdom Get Staffed Online Recruitment Limited Full time

    About Our ClientOur client is a leading provider of end-to-end movement solutions in the UK, serving clients such as Hertz and The AA. With a network of 600+ drivers and transport agents across the UK, they aim to make vehicle movement easy and sustainable.Job SummaryWe are seeking an ambitious and experienced Team Leader to join our Service Delivery Team in...


  • Birmingham, Birmingham, United Kingdom Get Staffed Online Recruitment Full time

    About Our ClientOur client is a leading provider of end-to-end movement solutions in the UK, serving clients such as Hertz and The AA. With a network of 600+ drivers and transport agents across the UK, they aim to make vehicle movement easy and sustainable.Since going live in April 2018, they have acquired over 80 clients, many of whom are among the largest...


  • Birmingham, Birmingham, United Kingdom Get Staffed Online Recruitment Full time

    About Our ClientOur client is a leading provider of end-to-end movement solutions in the UK, serving clients such as Hertz and The AA. With a network of 600+ drivers and transport agents across the UK, they aim to make vehicle movement easy and sustainable.Since going live in April 2018, they have acquired over 80 clients, many of whom are among the largest...


  • Birmingham, Birmingham, United Kingdom Informed Recruitment Limited Full time

    We are seeking an experienced Customer Services Manager to join our team at Informed Recruitment Limited. As a key member of our team, you will be responsible for supporting a team of regional Account Managers and the Senior Management Team in ensuring outstanding customer service is provided to customers and suppliers alike.Key...

  • Customer Service Lead

    1 month ago


    Birmingham, Birmingham, United Kingdom Bannatyne Full time

    About the RoleWe are seeking a dynamic and enthusiastic Front of House Manager to join our team at Bannatyne. As a key member of our club, you will be responsible for leading our front of house team to provide exceptional customer service and ensuring that all members and guests receive a warm and welcoming experience.Key ResponsibilitiesLead, train and...

  • Customer Service Lead

    1 month ago


    Birmingham, Birmingham, United Kingdom Bannatyne Full time

    About the RoleWe are seeking a dynamic and enthusiastic Front of House Manager to join our team at Bannatyne. As a key member of our club, you will be responsible for leading our front of house team to provide exceptional customer service and ensuring that all members and guests receive a warm and welcoming experience.Key ResponsibilitiesLead, train and...


  • Birmingham, Birmingham, United Kingdom TEAM Full time

    Job DescriptionWe are seeking an experienced Technical Sales Consultant to join our team at TEAM. As a key member of our sales team, you will be responsible for managing targeted key accounts and owning budget income targets. You will investigate and understand customers' needs and offer appropriate solutions, maximising sales opportunities through cross and...


  • Birmingham, Birmingham, United Kingdom Get Staffed Online Recruitment Full time

    About Our ClientOur client is a leading provider of end-to-end movement solutions in the UK, serving clients such as Hertz and The AA. With a network of 600+ drivers and transport agents, they aim to make vehicle movement easy and sustainable.Since their launch in 2018, they have acquired over 80 clients and won seven awards, including Best Fleet Software...


  • Birmingham, Birmingham, United Kingdom Get Staffed Online Recruitment Full time

    About Our ClientOur client is a leading provider of end-to-end movement solutions in the UK, serving clients such as Hertz and The AA. With a network of 600+ drivers and transport agents across the UK, they aim to make vehicle movement easy and sustainable.Since their launch in 2018, they have acquired over 80 clients, many of whom are among the largest...


  • Birmingham, Birmingham, United Kingdom Get Staffed Online Recruitment Full time

    About Our ClientOur client is a leading provider of end-to-end movement solutions in the UK, serving clients such as Hertz and The AA. With a network of 600+ drivers and transport agents across the UK, they aim to make vehicle movement easy and sustainable.Since their launch in 2018, they have acquired over 80 clients, many of whom are among the largest...