Assistant Night Manager

4 weeks ago


Bellshill, North Lanarkshire, United Kingdom Doubletree by Hilton Strathclyde Full time
Assistant Night Manager Job Description

We are seeking a highly motivated and experienced Assistant Night Manager to join our Front Office team at Doubletree by Hilton Strathclyde.

Key Responsibilities:
  • Assist the Front Office Manager in overseeing the entire Front Office operation to maintain high standards.
  • Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement.
  • Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme.
  • Maximise room occupancy at best rates and use up-selling techniques to promote hotel facilities.
  • Assist with conference, banqueting and restaurant set ups.
  • Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy.
  • Represent the Night Manager and other senior managers in their absence.
  • Responsible for the hotel's Monitor the appearance, standards, and performance of the Front Office.
  • Ensure Team Members have current knowledge of hotel products, services, pricing and policies.
  • Continuously trained to learn and understand policies and practices.
  • Compile adequate handover to early staff / Duty Manager.
  • Conduct monthly communication meetings, in the absence of the Front Office Manager, and produce minutes.
  • Conduct Health and Safety Checks and Night Walks.
About Us:

Doubletree by Hilton Strathclyde is a 4-star hotel located in the heart of the central belt, just 12 miles from Glasgow city center. We offer a range of amenities, including a Livingwell Health Club, spa, and restaurant.

We are committed to providing excellent customer service and creating a welcoming environment for our guests. If you are a motivated and experienced individual who is passionate about delivering exceptional customer experiences, we would love to hear from you.


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