Assistant Night Manager
4 weeks ago
We are seeking a highly motivated and experienced Assistant Night Manager to join our Front Office team at Doubletree by Hilton Strathclyde.
Key Responsibilities:- Assist the Front Office Manager in overseeing the entire Front Office operation to maintain high standards.
- Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement.
- Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme.
- Maximise room occupancy at best rates and use up-selling techniques to promote hotel facilities.
- Assist with conference, banqueting and restaurant set ups.
- Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy.
- Represent the Night Manager and other senior managers in their absence.
- Responsible for the hotel's Monitor the appearance, standards, and performance of the Front Office.
- Ensure Team Members have current knowledge of hotel products, services, pricing and policies.
- Continuously trained to learn and understand policies and practices.
- Compile adequate handover to early staff / Duty Manager.
- Conduct monthly communication meetings, in the absence of the Front Office Manager, and produce minutes.
- Conduct Health and Safety Checks and Night Walks.
Doubletree by Hilton Strathclyde is a 4-star hotel located in the heart of the central belt, just 12 miles from Glasgow city center. We offer a range of amenities, including a Livingwell Health Club, spa, and restaurant.
We are committed to providing excellent customer service and creating a welcoming environment for our guests. If you are a motivated and experienced individual who is passionate about delivering exceptional customer experiences, we would love to hear from you.
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