Assistant Front Office Manager
2 days ago
Job Summary
We are seeking an ambitious and highly skilled Assistant Night Manager to join our team at DoubleTree by Hilton Strathclyde. As an Assistant Night Manager, you will be responsible for overseeing the Front Office operation, ensuring high standards are maintained, and providing exceptional customer service.
Key Responsibilities
- Assist the Front Office Manager in evaluating guest satisfaction and monitoring trends, with a focus on continuous improvement.
- Ensure regular and VIP guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme.
- Maximise room occupancy at best rates and use up-selling techniques to promote hotel facilities.
- Assist with conference, banqueting and restaurant set ups.
- Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy.
- Represent the Night Manager and other senior managers in their absence.
- Monitor the appearance, standards, and performance of the Front Office.
- Ensure Team Members have current knowledge of hotel products, services, pricing and policies.
- Compile adequate handover to early staff / Duty Manager.
- Conduct monthly communication meetings and produce minutes.
- Conduct Health and Safety Checks and Night Walks.
About Us
DoubleTree by Hilton Strathclyde is an ideal location for those looking for a vibrant and exciting work environment. Our hotel is located in the heart of the central belt, just 12 miles from Glasgow city centre and only a 30-minute train ride via ScotRail. We offer a range of amenities, including a Livingwell Health Club, spa, and restaurant, making us the perfect choice for those looking for a dynamic and rewarding career.
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