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Senior Engagement Officer

1 month ago

Oxford, Oxfordshire, United Kingdom University of Oxford Full time
About the Role

As a member of the User Engagement team at the University of Oxford, you will play a key role in supporting and enhancing the Development and Alumni Relations System (DARS) for development and alumni engagement. Your responsibilities will include:

  • Developing and updating training courses, creating learning materials, and facilitating workshops to ensure effective user engagement with the DARS system.
  • Analysing and enhancing business processes to optimize the functionality and efficiency of the DARS system.
  • Providing comprehensive support through one-on-one coaching, project assistance, and managing key business partnerships to maintain strong collaborative relationships.

Key Requirements

To be successful in this role, you will need:

  • Excellent communication skills, with the ability to clearly convey information and facilitate training sessions, workshops, and presentations.
  • Strong analytical abilities, with proficiency in analysing business processes and identifying areas for improvement.
  • Experience in managing and nurturing business partnerships or building and maintaining strong collaborative relationships.
  • Excellent interpersonal and customer service skills.
  • Technical proficiency in utilising Microsoft Word, Excel, and PowerPoint to create impactful presentations and documents, as well as knowledge of the DARS system or comparable fundraising or relationship management software.
  • Project management skills, with the ability to manage projects, provide project support, and ensure timely delivery of objectives.
  • Training and development skills, with proficiency in designing and implementing training programs, crafting educational resources, and utilising learning management systems to enhance employee development.

What We Offer

The University of Oxford offers a range of benefits to support your happiness and wellbeing at work, including flexible hybrid working, an excellent contributory pension scheme, 38 days annual leave, and a comprehensive range of childcare services. We also offer training and development opportunities, a cycle loan scheme, and membership to a variety of social and sports clubs.