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Digital Experience Specialist
2 months ago
At Principality Building Society, we're committed to delivering exceptional digital experiences for our customers. We're seeking a skilled Digital Experience Specialist to join our team and help us achieve this goal.
Key Responsibilities:
- Identify opportunities to enhance digital journeys for our customers and develop strategies to improve their experience.
- Collaborate with our UX and analytics teams to design and implement data-driven solutions that meet customer needs.
- Work closely with our Digital team to create seamless digital experiences for customers researching savings and mortgages products.
- Develop and implement end-to-end digital customer journeys, apps, and microsites that meet customer expectations.
Requirements:
- Proven experience in digital transformation and customer experience improvement.
- Strong understanding of user experience design principles and human-centered design.
- Excellent communication and interpersonal skills with the ability to build relationships and influence at all levels.
- Ability to work collaboratively in a team and prioritize tasks effectively.
About Us:
Principality Building Society is a leading financial services provider dedicated to delivering exceptional customer experiences. We're passionate about creating an inclusive workplace where diversity is celebrated and colleagues feel a sense of belonging.
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