Insurance Claims Specialist

3 days ago


Bexhill, East Sussex, United Kingdom Hastings Direct Full time

Job Summary:

We are seeking a highly skilled and experienced Insurance Claims Specialist to join our team at Hastings Direct. As a key member of our claims team, you will be responsible for handling and resolving customer claims in a timely and efficient manner.

Key Responsibilities:

  • Investigate and process customer claims in accordance with company policies and procedures
  • Communicate with customers to gather information and provide updates on claim status
  • Work closely with internal stakeholders to resolve complex claims issues
  • Identify and implement process improvements to enhance customer satisfaction and claims efficiency

Requirements:

  • Proven experience in insurance claims handling or a related field
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong analytical and problem-solving skills

What We Offer:

  • A competitive salary of £26,500-£28,675 depending on experience
  • 37.5 hours per week, Monday to Friday, 9am-5:30pm
  • Hybrid working arrangement with 1 day per week in the office

About Us:

Hastings Direct is a leading digital insurance provider with a strong commitment to customer satisfaction and excellence. We are a dynamic and ambitious company with a passion for innovation and growth.



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