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Visiting Officer

2 months ago

Enfield Town, Greater London, United Kingdom CRA GROUP LIMITED Full time

Job Summary:

We are seeking a skilled Visiting Officer to join our Financial Assessment Team at CRA GROUP LIMITED. The successful candidate will be responsible for providing high-quality, professional, and comprehensive visiting collection/assessment services across the Assessment Hub.

Key Responsibilities:

  • Deliver an effective, efficient, and customer-focused service in line with Corporate Policies and within national and local legislative requirements.
  • Provide technical assessment and collection advice and guidance to customers, ensuring a high standard of customer service.
  • Proactively develop skills, understanding, and abilities in delivering support services to carry out standardised processes in a consistent and efficient manner.
  • Deal professionally and effectively with all contacts from a wide range of people, using tact and discretion, assessing needs and re-directing enquiries, where appropriate.
  • Maintain clear and up-to-date records of customer contact and work undertaken across the shared resource.

Essential Requirements:

  • Experience of providing visiting services is essential.
  • Experience of dealing with income-related and other claims, changes in circumstance, and other enquiries within a collection/assessment-related environment delivering high-quality services is essential.
  • Experience of collection, income-related assessments, and benefit services delivered across the Council is essential.

Desirable Qualifications:

  • A business administration or Local Government professional qualification in collection/benefit/welfare reform services or equivalent is desirable.