Site Services Specialist

1 week ago


Newport, Newport, United Kingdom Ricoh Full time

Job Summary

We are seeking a highly skilled Site Services Specialist to join our team at Ricoh. As a key member of our operations team, you will be responsible for delivering an efficient Print Room service to our customers, meeting agreed Service Level Agreements (SLAs) and customer satisfaction.

Key Responsibilities

  • Deliver an efficient Print Room service to customers, meeting agreed SLAs and customer satisfaction.
  • Help solve operational problems quickly and efficiently to ensure the most efficient service is provided.
  • Build relationships with users and manage their perception and expectations, including resolving immediate/simple operational problems to ensure the best levels of customer service are delivered.
  • Deliver the attached job profile, specific to site requirements, to meet business needs and client expectations.
  • Ensure all work carried out is to the highest quality to meet customer confidentiality, customer deadlines, SLAs, and KPIs.
  • Follow and adhere to all Ricoh UK policies and procedures, including compliance with all Ricoh EHS (Environmental, Health and Safety) procedures and guidelines.
  • Ensure the site is compliant and adheres to the Ricoh Service Excellence methodology.

Requirements

  • Proven experience working in a similar role (print rooms).
  • Team-oriented, proactive, open-minded team player.
  • Good organizational skills with an attention to detail.
  • Excellent communication skills, both verbal and in writing.
  • Excellent customer service skills.
  • Ability to demonstrate commitment and flexibility at all times.
  • Multi-tasking skills and ability to work on a variety of items simultaneously.
  • Good Time Management skills.

What We Offer

  • An excellent package with solid basic, strong bonus, and company benefits, including a competitive holiday entitlement, two days special leave per annum for volunteering, additional holiday purchase scheme, flexible retirement plan, and more.
  • Opportunity to join a global company.


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