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Site Services Specialist

2 months ago


Newport, Newport, United Kingdom Ricoh Full time

About the Role

We are seeking a highly skilled and experienced Site Services Specialist to join our team at Ricoh. As a key member of our operations team, you will be responsible for delivering an efficient Print Room service to our customers, meeting agreed Service Level Agreements (SLAs) and customer satisfaction.

Key Responsibilities

  • Deliver high-quality Print Room services to meet customer expectations and SLAs.
  • Identify and resolve operational problems quickly and efficiently to ensure the best levels of customer service are delivered.
  • Build strong relationships with customers and manage their perception and expectations.
  • Ensure all work carried out is of the highest quality, meeting customer confidentiality, deadlines, SLAs, and Key Performance Indicators (KPIs).
  • Follow and adhere to all Ricoh UK policies and procedures, including Environmental, Health, and Safety (EHS) procedures and guidelines.
  • Ensure the site is compliant with the Ricoh Service Excellence methodology.

Requirements

  • Proven experience working in a similar role, preferably in a print room environment.
  • Excellent communication and customer service skills.
  • Good organizational skills with attention to detail.
  • Ability to work in a team-oriented, proactive, and open-minded environment.
  • Flexibility and commitment to delivering high-quality results.

What We Offer

  • A competitive package with solid basic salary, strong bonus, and company benefits.
  • Opportunity to work with a global company and contribute to its success.
  • Professional development and growth opportunities.

Language

The primary language for this role is en-US.