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Cleaning Operations Manager

1 month ago

Fen Ditton, United Kingdom PDA Search & Selection Full time

Job Title: Cleaning Operations Manager

Job Summary:

We are seeking an experienced Cleaning Operations Manager to join our team at a national Facilities Management Company. The successful candidate will be responsible for driving operational performance in a high-profile retail store, delivering excellent service and demonstrating continuous improvement in service delivery, process, and engagement with both colleagues and clients.

Key Responsibilities:

  • Provide a key interface between on-site clients and contracted service providers on a day-to-day basis.
  • Monitor and report on service level agreements and key performance indicators internal and external.
  • Financial tracking and reporting to ensure all services are delivered within agreed budgets and service levels.
  • Provide a continuous improvement review and development of initiatives to improve or rationalize services or processes to achieve optimum performance and full customer engagement.
  • Ownership and management of departmental audits, statutory compliance plans to achieve and maintain legal status.
  • Manage the performance of staff in consultation with an appropriate HR representative, taking necessary actions to develop staff or improve performance.

Requirements:

  • FM experience across Soft Services, ideally in a retail environment.
  • Proficient using IT/Microsoft programmes (Outlook & Excel).
  • To comply with the requirements of the Data Protection Act.
  • To comply with the company's policies on equal opportunities.

About the Company:

PDA Search & Selection is a leading recruitment agency specializing in facilities management and soft services. We are committed to providing exceptional service to our clients and candidates.