Luxury Hotel Executive Club Manager

1 day ago


London, Greater London, United Kingdom Montcalm Royal London House Full time
About Montcalm Royal London House

We are a prestigious collection of luxury hotels in London, each with its own unique character and story. Our hotels are located in elegant Georgian townhouses, an 18th-century brewery, heritage headquarters, and a diamond-shaped skyscraper.

Our mission is to provide exceptional service and timeless style to our guests. We are committed to creating unforgettable experiences and exceeding our guests' expectations.

Overview

We are seeking a skilled and ambitious Executive Club Lounge Manager to join our team. The successful candidate will play a pivotal role in ensuring the integrity of the property, guest satisfaction, and employee well-being.

The ideal candidate will have excellent communication skills, be able to work independently, and have a passion for delivering exceptional customer service.

Responsibilities:

  • Manage the day-to-day operations of the executive club lounge
  • Develop and implement strategies to improve guest satisfaction and loyalty
  • Maintain high standards of customer service and product quality

Requirements:

  • 3+ years of experience in hospitality management
  • Excellent communication and leadership skills
  • Able to work independently and as part of a team

Salary Range: £55,000 - £65,000 per annum (dependent on experience)

Benefits:

  • Competitive salary and benefits package
  • Ongoing training and development opportunities
  • Pension scheme and life insurance


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