Audio Transcription Specialist

5 days ago


East Liverpool, Ohio, United Kingdom Lorien Full time
Job Description

We are seeking an experienced Audio Transcription Specialist to join our team at Lorien in Liverpool for a 6-month fixed-term contract. This role is ideal for someone with a passion for providing exceptional customer service and high-level administrative support.

Key Responsibilities:

  • Provide high-quality audio transcription services to meet client expectations.
  • Support on administrative tasks as part of the ASK Service Catalogue, ensuring seamless day-to-day operations.
  • Offer agile support across various areas, including People Operations, Finance Operations, and Risk Operations.
  • Communicate effectively with customers and colleagues to meet expectations and service delivery parameters.
  • Organize business travel, accommodation, and visa applications, ensuring compliance with company policies.
  • Arrange internal and external meetings, book meeting rooms, catering, and equipment, including researching and organizing venues and events.
  • Manage and input CRM data, maintaining accurate records.

Requirements:

  • A customer-focused approach with a clear vision of excellent service.
  • Knowledge of administration support services and audio transcription processes.
  • Confident negotiation skills with the ability to set clear and realistic customer expectations.
  • Experience working in a team environment, with a proven track record of collaboration.
  • Excellent communication skills to build strong professional relationships.
  • Flexibility to adapt to change and fast-paced working environments.
  • Highly organized with the ability to prioritize tasks according to deadlines.
  • Proficiency in Microsoft Word, PowerPoint, Excel, Outlook, and Teams.

The estimated salary for this role is £27,000 per annum, depending on experience.



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