Technical Support Professional
23 hours ago
Austin Fraser is seeking a highly skilled technical support specialist to join our team as a 2nd line helpdesk engineer. As a key member of our IT support team, you will be responsible for providing expert technical support to our clients and contributing to the growth and success of our organization.
About Austin Fraser:
Austin Fraser is a dynamic company that specializes in IT support services, including cloud and security solutions. Our team is dedicated to delivering exceptional service and support to our clients, and we are looking for experienced professionals to join us.
Key Responsibilities:
- Deliver high-quality technical support to clients via phone and email
- Collaborate with colleagues to maintain our IT documentation database
- Develop and implement efficient processes to resolve technical issues
Requirements:
- Extensive experience in IT support, preferably in a 2nd line role
- Strong knowledge of network protocols and security best practices
- Excellent problem-solving and analytical skills
- Ability to work independently and as part of a team
Estimated Salary: £38,000 - £48,000 per annum, depending on experience.
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