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Relationship Centred Care Coordinator

1 month ago

London, Greater London, United Kingdom Nightingale Hammerson Full time
About the Role

Nightingale Hammerson is a leading specialist in the care of older people, supporting over 250 residents from the Jewish community. Our two care homes, Nightingale House in Clapham and Hammerson House Wohl Campus in East Finchley, provide residential nursing, dementia, respite, and palliative care.

We understand the importance of personalised care that centralises the needs of the resident, with an onsite therapy team including a dietitian and a wealth of activities for residents to enjoy.

We are proud that Nightingale House is rated Outstanding and Hammerson House Wohl Campus as Good in its first year of opening by the Care Quality Commission (CQC).

Key Responsibilities
  • Lead workshops on key topics such as Namaste Care, Dementia Care, communication, and team building to enhance staff skills and the care experience.
  • Advocate for staff wellbeing through reflective practice sessions, Schwartz Rounds, and other initiatives fostering resilience and peer support.
  • Collaborate with the psychology team to build a culture of respect, communication, and inclusivity.
  • Listen to relatives' feedback and support the relative peer support group every other month.
  • Guide RCC Champions alongside Registered Managers, encouraging effective communication and engagement, and work to embed the Relationship Centred Care strategy throughout the organisation.
Requirements
  • NVQ Level 3 or QCF Level 3 in Health & Social Care or equivalent.
  • Strong understanding of dementia care, communication strategies, and relationship centred care principles.
  • Passion for person centred care and experience in healthcare, social care, or a related field with a focus on dementia care or RCC principles.
  • Leadership or coordination experience, particularly in facilitating team building, carer-related workshops, and staff development.
  • Proficiency in Microsoft Word and Excel.
What We Offer
  • Car parking on site (Nightingale House).
  • Transport from East Finchley Tube Station (Hammerson House).
  • Access to the Apples and Honey Nightingale preschool and daycare onsite (Nightingale House).
  • A friendly, supportive team working environment.
  • Highly competitive rates of pay.
  • Training & development opportunities.
  • Flexible working patterns.
  • 25 days including bank holiday annual leave increasing over time.
  • Subsidised staff restaurant (Nightingale and Hammerson House).
  • Refer a friend bonus scheme (T&C applied).
  • Cycle to work scheme.
  • Perkbox.