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Housekeeping Assistant
2 months ago
Job Summary:
The Housekeeping Assistant is a key member of our hotel team, responsible for maintaining the highest standards of cleanliness and comfort in our bedrooms, bathrooms, and public areas. As a Housekeeping Assistant, you will be the first point of contact for our guests, ensuring their stay with us is memorable and enjoyable.
Key Responsibilities:
- Maintain the highest standards of cleanliness and hygiene in all areas of the hotel
- Handle guest requests and complaints in a professional and courteous manner
- Report maintenance issues promptly to ensure the hotel's facilities are always in good working order
- Follow our De Vere lost property procedures to ensure lost items are returned to their rightful owners
- Work collaboratively with other hotel teams to ensure seamless service delivery
Requirements:
- A flexible and can-do attitude, with a strong focus on delivering exceptional customer service
- Previous cleaning or hospitality experience, with a proven track record of attention to detail and a commitment to quality
- Punctuality and good personal presentation, with a strong focus on maintaining a professional image
- A passion for delivering exceptional customer experiences, with a genuine desire to make a positive impact on our guests' stays
Benefits:
- A competitive hourly rate of £11.75
- Free meals on duty in our colleague dining facilities
- Complimentary use of the Leisure Club facilities, saving you money on costly gym memberships
- An extra paid day off for your birthday, plus a £20 love to shop voucher
- Varied shift patterns available between the hours of 8am - 8pm, with contracts to suit your lifestyle
- An annual complimentary 2-night stay with dinner in a De Vere property of your choice, plus additional monetary rewards for reaching long service milestones
- Exclusive perks with our £50 colleague rates for overnight stays at De Vere properties, accompanied by a fantastic 50% discount on Food & Beverage
- 28 days holiday each year, increasing annually up to 33 days
- Access to our Exclusively Yours Benefits portal, unlocking hundreds of discounts on retail, travel, and leisure activities
- Excellent career progression opportunities, including access to our Apprenticeship programmes and study support
- Employee Assistance Programme, Hospitality Action, providing 24/7 health and wellbeing support, including free counselling
- Wagestream, our financial wellbeing platform, granting you instant access to your pay when you need it
- Monthly colleague recognition programme, You Are De Vere, culminating in an exciting annual colleague recognition event
- Subsidised travel options to support your journey to or from work
- Supportive team environment, with regular team appreciation events, including memorable Christmas and Summer parties
- Company Life Assurance scheme, ensuring financial security for your loved ones