Technical Support Associate

1 day ago


London, Greater London, United Kingdom ARC IT Recruitment Full time

We are seeking a highly skilled Technical Support Associate - Quant Trading to join our team in London or Hybrid. As a key member of our team, you will provide technical support to traders, resolve issues efficiently, and maintain critical systems.

Responsibilities:
  • Provide hands-on support for Excel-based workflows, troubleshooting issues, managing add-ins, and handling quant library installations.
  • Trace and resolve complex Excel formula issues and workflows to ensure operational efficiency.
  • Work with real-time data feeds, including market data, Bloomberg (BBG), Risk/Pvs, and Trade Blotter systems.
  • Collaborate with traders to understand their challenges, identify solutions, and communicate progress clearly and effectively.
  • Liaise with IT teams to articulate and resolve technical issues, ensuring minimal disruption to trading activities.
  • Use your knowledge of financial instruments (Futures, Swaps, Cross-Currency Swaps, FX Forwards) to support trading operations.
  • Debug Python code, suggesting fixes and improvements as needed.
Requirements:
  • Previous experience in a similar trading environment.
  • Strong Excel skills, including advanced formulas (nested formulas), data manipulation, and troubleshooting.
  • Experience with managing Excel add-ins and quant library setups.
  • Exposure to real-time market data feeds and trading systems.
  • Solid understanding of financial markets and trading instruments.
  • Excellent communication skills to interact with traders and IT teams effectively.
  • Basic Python programming skills, with the ability to debug and resolve issues.
Why Work with Us?
  • Work at the heart of the trading business, directly supporting high-stakes decision-making.
  • Engage in a challenging and rewarding role that combines technical expertise with market insights.
  • Collaborate with a talented, supportive team in a fast-paced environment.
  • Enjoy opportunities for growth and professional development in a leading organization.

The estimated salary for this role is £45,000 - £60,000 per annum, depending on experience.



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