Adult Health Systems Product Manager

2 months ago

Bexley, Greater London, United Kingdom CRA GROUP LIMITED Full time
Job Summary

This is a 3-month contract with a Local Authority, requiring a Product Manager to oversee the strategic and operational processes related to the ICT strategy for Adult Social Care and Health Integration.

Key Responsibilities
  • Manage the primary case management systems (All Liquidlogic and OCC supplied modules) and other ICT solutions to assist with the integration of Health and social care systems.
  • Ensure all systems are fit for purpose for practitioners and developments are managed to time, cost, and quality constraints.
  • Support and develop the Liquid logic and Orion Healthcare systems for approximately 250 users across Adult Social Services and Health partners.
  • Develop a digital strategy for Adult Social Care and Health, promoting self-service and process efficiencies.
  • Ensure that all Adult Social Services electronic recording systems and the policies, procedures, and guidance that support them are developed in line with national and local requirements and expectations.
  • Manage contractual relationships with ICT system suppliers and liaise with the ICT Client Unit, ensuring value for money for the Council.
  • Provide Project and Change Management to all other ICT-related projects directed by Adult Social Services, particularly related to Health integration.
Requirements
  • Experience of working at a senior level in an organisation.
  • Significant experience in a management role with direct responsibility for information systems and/or social work recording practice.
  • Experience of leading the successful implementation of substantial change programmes and/or complex service developments in the public sector.
  • A professional qualification in an area relevant to the post, such as management, projects, or programme management, ICT, or social work.
  • Builds successful working relationships with colleagues and partners across the Council, partner agencies, central government, and other local authorities.
  • Experience of commissioning providers to devise and develop integrated systems which will impact on partners and clients.
  • Creates a safe, responsive, and open working environment in which staff are equipped, motivated, and empowered to deliver excellent results through effective teamwork, development, feedback, and recognition.
  • Possesses a detailed understanding of Local Authority workflow functions.
  • Experience of working with the Liquid Logic (supplier) and its products.
  • Possesses a detailed understanding of data protection principles and legislation and best practice in data security, information, and records management, and their application in the Adult Social Services setting.
  • Able to manage a number of complex projects and initiatives concurrently, at all times keeping overall objectives in mind, retaining objectivity, and prioritising tasks strategically when under pressure.
  • Knowledgeable of project management frameworks and relevant tools and techniques.
  • Able to apply techniques of business process mapping and business process re-engineering to analyse service needs and deliver improvements to working practices.
  • Possesses excellent written communication skills, including the ability to write clear policy and procedural documents.
  • Able to work with complex ideas and data and to communicate them to a variety of audiences.
  • Can evidence strong influencing and negotiating skills, with the ability to persuade stakeholders at all levels, especially senior managers.
  • Knowledgeable of methods and techniques for negotiating the supply of services and managing delivery against agreed criteria and service levels.
  • Has a strong track record of financial and resource management, including the ability to estimate resource requirements to a reasonable degree of accuracy.

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