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Regulatory Case Officer

1 month ago

City of London, United Kingdom The Health And Care Professions Council Full time
Job Description

The Health And Care Professions Council is seeking experienced professionals to join their Fitness to Practise team as Case Managers. This is a critical role where our Case Managers gather and assess information to ensure that the right regulatory action is taken to manage any risk to public protection.

Main Responsibilities
  • Conduct fair, proportionate, effective and timely fitness to practise investigations, and progress cases to the Investigating Committee for a decision.
  • Effectively identify and progress high-risk cases.
  • Plan and investigate a varied caseload, effectively progressing cases through to the next stage of investigation in a timely fashion.
  • Proactively progress enquiries, ensuring all necessary information and evidence is obtained and made available for the Investigating Committee Panel in line with set service standards and key performance indicators.
  • Work constructively with external stakeholders to ensure that cases are proactively progressed in line with our policies, guidance and processes.
  • Analyse information and make sound, evidence-based decisions on the progression or conclusion of cases, ensuring any changes in risk are quickly identified as the case progresses and develops.
Requirements

A wide range of backgrounds are welcome and encouraged, and we are most interested in finding people with experience in the regulatory sector who can provide agile, high-quality customer service, and work collaboratively with internal and external stakeholders.

Experience of working in a fast-paced, high-pressure environment, with demonstrable experience of case management, the ability to assess information from different sources and make evidenced-based, transparent recommendations is essential.

The successful candidates will have experience of effectively managing their own case load and high volumes of varying tasks and responsibilities. An ability to build and maintain positive working relationships with key internal and external stakeholders is essential.

In addition to this, they will also have demonstrable experience of analysing large volumes of complex information and identifying the salient points. Strong analytical, critical thinking and problem-solving skills will also be key to this role.

Further information on this role is detailed in the job description and person specification.

As part of the application process, along with a copy of your most up to date CV please submit a supporting statement explaining the reasons why you should be considered for this role and what demonstrable experience you will bring based on the person specification.