Investment Operations Manager
1 month ago
About Us
Schroders is a global investment manager with a commitment to helping our clients, and society, prosper.
We have around 6,000 people on six continents, and we've been around for over 200 years. But we keep adapting as society and technology changes.
We're looking for a skilled Investment Operations Manager to join our team.
**Key Responsibilities**
- Managing the daily service provision and support supervision of Aladdin with the external supplier BlackRock Solutions
- Handling second-line Aladdin-related enquiries globally with a primary focus in the EMEA region
- Troubleshooting user enquiries and directing them accordingly
- Addressing Aladdin issues/incidents and liaising with stakeholders for resolution
- Being the primary escalation point to BRS for critical business issues
- Mentoring, coaching and enhancing team members' skills
**Requirements**
- Experience managing relationships with third-party suppliers, specifically within asset management software environments
- Experience within the front office environment of an asset management firm is a must
- Robust understanding of fund management business and Order/Trade workflow
- Technical proficiency and broad understanding of a range of investment products
- Proven capability to define and document business problems in a complex investment environment
- Strong communication skills and the capacity to operate under pressure
**What We Offer**
We recognise potential, whoever you are. We're an equal opportunities employer, and we're committed to creating an inclusive culture.
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