Operations Support Director

3 weeks ago


Aberdeen, Aberdeen City, United Kingdom SGS Full time

At SGS, we strive to deliver exceptional service and maintain high standards of quality, safety, and staff wellbeing. We are seeking a highly skilled Operations Support Director to lead our Production Support Services team in Aberdeen.

We offer a competitive salary of £60,000 - £80,000 per annum, depending on experience, plus bonus and car allowance.

Job Description:
  • Lead the delivery of Production Support Services from Aberdeen, focusing on business development and revenue growth while maintaining high standards of integrity, quality, safety, and staff wellbeing.
  • Ensure consistent analytical performance to adhere to company protocols and achieve commercial objectives.
Main Responsibilities:Personnel Management:
  • Deploy motivated, competent staff to meet high standards in service, quality, and safety.
  • Maintain an effective out-of-hours on-call system via a mobile app.
Client Relationship Management:
  • Act as a Key Account Manager for client contracts, building strong relationships and ensuring profitable contract terms through regular rate reviews.
Financial Oversight:
  • Oversee the departmental Profit and Loss (P&L) account, managing net working capital and driving business growth.
Training Delivery:
  • Design and deliver Production Chemistry training courses for internal and external participants.
Business Development:
  • Collaborate with location management and UK Sales Team to identify new business opportunities and nurture existing client relationships.
  • Stay informed about local market trends to explore new business avenues and enhance capabilities to meet client needs.
Team Development:
  • Coach and develop the local team to meet defined objectives, ensuring efficient resource allocation and operational capacity to meet client demands.
Operational Involvement:
  • Perform Production Chemistry tasks on client sites, both onshore and offshore, as required.


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