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Assistant Manager

2 months ago

Thetford, Norfolk, United Kingdom Wickes Building Supplies Limited Full time
About the Role

We are seeking a highly motivated and customer-focused Assistant Manager to join our team at Wickes Building Supplies Limited. As a key member of our sales team, you will be responsible for delivering exceptional customer experiences and driving sales growth.

Key Responsibilities
  • Customer Service: Provide outstanding customer service, responding to customer queries and resolving issues in a timely and professional manner.
  • Team Management: Lead and motivate a team of sales advisors, providing guidance and support to ensure excellent customer service and sales performance.
  • Sales Growth: Identify opportunities to increase sales and implement strategies to achieve sales targets.
  • Process Improvement: Collaborate with the sales team to identify areas for process improvement and implement changes to enhance customer experience and sales performance.
What We Offer
  • Competitive Salary: A salary from £25,680.00 per annum.
  • Bonus Scheme: Eligibility for up to 7.5% annual bonus and up to £300 per month gain share bonus.
  • Pension Contribution: Employer pension contribution of up to 10%.
  • Annual Leave: Up to 35 days of annual leave including 8 days of bank holidays.
About You
  • Customer Focus: A passion for delivering exceptional customer experiences and a commitment to customer satisfaction.
  • Leadership Skills: Proven leadership skills, with the ability to motivate and inspire a team.
  • Communication Skills: Excellent communication skills, with the ability to effectively communicate with customers, colleagues, and management.
  • Problem-Solving Skills: Strong problem-solving skills, with the ability to resolve customer issues and improve sales performance.