Contractor Payroll Team Leader Position
5 days ago
In this dynamic role as Contractor Payroll Team Leader, you will play a pivotal part in our Central Services team based in Newcastle upon Tyne.
About the JobThis is an excellent opportunity to join Tenth Revolution Group, a company that values collaboration and positive teamwork. As a key player in our Business Support back office function, you will be responsible for processing multiple payrolls for our contractors working with clients.
Key responsibilities will include:
- Daily and weekly revenue reporting to Sales business teams.
- Acting as the first point of escalation on the team to resolve issues.
- Overseeing and assisting with Timesheet, Payroll, and Billing processing, ensuring accurate data entry and maintenance.
- Working collaboratively with team members across different offices and overseeing Service Hub to deliver exceptional customer service.
- Assessing and improving processes to accommodate business growth.
- Providing ongoing process improvement ideas and researching updated legislation and compliance requirements.
- Raising contract-specific sales invoices and ensuring timely receipt from clients.
- Raising payrolls and expense payments in accordance with Standard Operating Procedures (SOPs) and Payroll calendars.
- Serving as the primary point of contact for Contractor and Client queries, and handling Customer Care tasks via Service Hub, email, phone, or face-to-face interactions.
- Managing the recruitment and onboarding of new team members.
- Conducting escalation meetings, either internally or with external Clients via email, calls, or in-person discussions.
- Acting as a credible deputy in your manager's absence.
- Presenting team data and reviewing progress with the Manager/Director and team.
- Managing the team's workload and leading team meetings as required.
- Setting annual goals, reviewing progress with your manager, and driving process changes.
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