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Night Porter

2 months ago

Warrington, Warrington, United Kingdom Greene King Full time

About the Role:

As a Night Porter at Greene King, you will play a vital role in ensuring the safety and security of our hotel guests, staff, and the hotel at night. You will be part of a fun and inclusive team, where you can grow and strengthen your skills and experience.

Key Responsibilities:

  • Provide exceptional customer service and create a memorable experience for our guests.
  • Be the first point of contact for late arrival check-ins and walk-ins, ensuring a warm welcome and a smooth check-in process.
  • Ensure guest and business safety and security is top priority at all times, taking proactive measures to prevent any incidents.
  • In the event of a fire, evacuate all guests and team members from the business safely and quickly, following established emergency procedures.
  • Answer telephone enquiries and deal with customer complaints in a professional and courteous manner, ensuring every guest has a positive experience.

What We're Looking For:

  • A willingness to learn and expand your skills, with a passion for delivering exceptional customer service.
  • A keen eye for detail, ensuring every aspect of the hotel's operations is carried out to a high standard.
  • A positive can-do attitude and a commitment to being a team player, working collaboratively with colleagues to achieve our goals.

Requirements:

  • Must be over 18 years old.