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Administrative Assistant

2 months ago

Preston, Lancashire, United Kingdom Bupa Full time

Job Title: Administrator

Job Summary:

We are seeking an experienced Administrator to join our team at Bupa Clinic in Preston. As an Administrator, you will play a key role in ensuring the smooth running of our administration tasks and providing an outstanding experience for our customers.

Key Responsibilities:

  • Coordinate all back of house administration requirements
  • Ensure all administration supports the centre requirements
  • Greet and welcome customers
  • Answer and screen incoming customer queries
  • Proactively manage local mailbox and emails
  • Maintain a well-presented reception and waiting areas
  • Ensure customer reports are dispatched within the desired time frame
  • Manage customer paperwork and consent forms
  • Process payments, invoices, and credit notes
  • Organise documents and prioritise tasks
  • Assist with bookings and referrals
  • Post and collect mail

Requirements:

  • PC literate with excellent knowledge of MS office packages
  • Experience working in a busy clinical environment
  • Medical Secretary experience
  • Leadership experience and people management skills (desirable)
  • Customer service experience and highly customer-focused
  • Excellent interpersonal, written, and verbal communication skills
  • Excellent organisation and time management skills

Why Bupa?

We are a health insurer and provider with a focus on delivering exceptional customer service and patient care. Our benefits are driven by what matters to our people, including 25 days holiday, Bupa health insurance, an enhanced pension plan, and life insurance.