Technical Infrastructure Specialist
3 weeks ago
Ashurst is a progressive global law firm with a rich history and a focus on innovation. Our NewLaw division, Ashurst Advance, and consulting arm enable us to expand into new technologies and deliver exceptional service to our clients.
As a key member of our IT - Platforms Infrastructure Team, you will be responsible for providing 3rd line operational support. Your primary focus will be on ensuring the top-tier performance and availability of our servers and infrastructure applications.
Key responsibilities include:
- Monitoring and managing servers and infrastructure applications to ensure optimal performance and availability.
- Managing and maintaining SAN infrastructure to ensure reliable and effective data storage solutions.
- Developing and implementing automation scripts and tools to streamline server management and maintenance tasks.
- Ensuring compliance with regulatory requirements and internal policies, particularly regarding Change Control, Privileged Access Management, and system security.
- Resolving logged incidents and service requests promptly, and participating in major incident activities, problem, change, and configuration management processes.
You will work closely with our Service Delivery team to manage escalations and resolve tickets effectively, ensuring high-quality service delivery. Additionally, you will participate in operational rotas to maintain environmental stability and proactively identify and address potential issues.
Requirements include:
- Extensive experience with Microsoft Back Office products.
- Proficiency in Microsoft Active Directory 2016 and newer, as well as familiarity with Entra ID.
- Experience with Windows Server versions and knowledge of Microsoft clustering technology.
- Scripting skills with a focus on automating and streamlining server management processes.
- Understanding of network fundamentals and protocols.
- Experience working in agile environments and familiarity with ITIL principles and frameworks.
- Experience with automated deployment tools (e.g., SCCM, Intune) and monitoring and performance tuning tools (e.g.,).
Ashurst is committed to ensuring the security and integrity of our systems and data. As such, we undertake thorough background checks on all staff members. These checks are only conducted with the consent of the individual and in accordance with our legal and regulatory obligations.
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