Instrument Scheduler Specialist
1 day ago
We are looking for a skilled Clinical Support Operations Manager to join our team in Stevenage, UK. The successful candidate will be responsible for coordinating engineering work on laboratory instruments.
About the Role:- The Clinical Support Operations Manager will be responsible for organizing and coordinating engineering work required on contracted and non-contracted laboratory instruments.
- Coordinate the assignment, distribution, and scheduling of work orders using CMMS.
- Receive and verify customer work requests, enter information into CMMS, and issue work orders to supervisors or contractors.
- Schedule off-site calibration send-aways using CMMS.
- Liaise with contractors and procurement to ensure valid purchase orders are in place for non-contract work orders.
- Communicate with end-users and contractors to determine priority and agree on service and/or repair dates.
- Book third-party contractor site visits using Client systems.
- Liaise with LIS Technical Administrators to prepare and distribute calibration labels.
- Keep end-users informed of work order status until completion.
- Update CMMS records to reflect current equipment status.
- Escalate issues or concerns in a timely manner.
- A good educational background with 3-5 years of administrative experience.
- An excellent understanding of customer service principles.
- Strong interpersonal skills and ability to communicate effectively.
- Experience working with CMMS databases and Microsoft Office packages (Excel, Word, PowerPoint, Outlook).
- Entitlement to work in the UK.
£35,000 - £45,000 per annum.
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