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Desktop Support Specialist
2 months ago
Job Summary:
We are seeking an experienced IT Infrastructure Support Technician to provide 1st line technical support to users by monitoring and prioritizing user requests using our IT helpdesk system.
Key Responsibilities:- Diagnose and resolve software and hardware problems, as well as undertake repairs and upgrades.
- Assist in the installation and configuration of new servers, networking infrastructure, and other IT equipment across the business.
- Computer, tablet, and mobile phone builds, rebuilds, and configuration.
- Telephony configuration and management.
- Office 365 support.
- Provide support to the broader IT team including Infrastructure, Software, and Security Teams.
- Excellent understanding of Windows 7, 10, and Windows 11 Operating Systems, covering installation, configuration, and fault-finding activities.
- Experience of Microsoft Office 365 support.
- Familiarity with Windows Server, including Active Directory, Linux, VMware, and backup systems would be beneficial.
- A competitive annual salary of between £25,000 - £30,000.
- Comprehensive benefits package.