IT Support Specialist
2 months ago
Job Summary:
We are seeking an experienced IT Infrastructure Support Technician to provide 1st line technical support to users by monitoring and prioritizing user requests using our IT helpdesk system.
Key Responsibilities:
- Diagnose and resolve software and hardware problems, as well as undertake repairs and upgrades.
- Assist in the installation and configuration of new servers, networking infrastructure, and other IT equipment across the business.
- Build, rebuild, and configure computers, tablets, and mobile phones.
- Configure and manage telephony systems.
- Provide support for Office 365.
- Collaborate with the broader IT team, including Infrastructure, Software, and Security Teams.
Requirements:
- Excellent understanding of Windows 7, 10, and Windows 11 Operating Systems.
- Experience with Microsoft Office 365 support.
- Familiarity with Windows Server, Active Directory, Linux, VMware, and backup systems is beneficial.
What We Offer:
A competitive annual salary of between £25,000 - £30,000, and a comprehensive benefits package.
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