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Service Advisor
2 months ago
Thrive Group is seeking a skilled Service Advisor to join our team in a permanent capacity. As a Service Advisor, you will play a crucial role in ensuring the smooth operation of our service department.
Key Responsibilities- Provide exceptional customer service, greeting customers and addressing their concerns in a professional and courteous manner.
- Conduct thorough vehicle inspections, identifying any issues and providing detailed reports to customers.
- Communicate with customers regarding recommended repairs and services, ensuring they understand the necessary work and associated costs.
- Manage the service department's calendar, scheduling appointments and coordinating with technicians to ensure timely completion of repairs.
- Collaborate with technicians to ensure accurate and efficient completion of repairs.
- Previous experience as a service advisor or in a similar customer service role is preferred.
- Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
- Knowledge of automotive systems and repairs is a plus.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Proficient computer skills for data entry and record keeping.
- A competitive salary of up to £32,000 per annum, dependent on experience.
- A generous holiday allowance.
- Health and wellbeing support services.
- Team member discounts and incentives.
- Free onsite parking.
- Excellent training and development opportunities from our manufacturers and group staff.