Sales and Performance Coach

2 weeks ago


SouthendonSea, Southend-on-Sea, United Kingdom Ventrica Full time

Sales and Performance Coach Opportunity

We are seeking a skilled Sales and Performance Coach to join our dynamic contact centre team. In this role, you will work closely with our Sales Advisors and Customer Service Advisors, providing coaching and feedback to enhance sales performance and deliver outstanding customer service.

Key Responsibilities:

  • Provide coaching and feedback to Sales Advisors to improve call quality, sales conversion, and missed opportunities.
  • Work closely with Customer Service Advisors to ensure they deliver exceptional customer service, identifying areas for improvement and driving best practice.
  • Analyse performance metrics and collaborate with team leaders to develop tailored coaching plans for both sales and service teams.
  • Recognise and raise any blockers impacting performance with the client, working collaboratively to develop and deliver appropriate training solutions.
  • Foster a positive and results-driven environment through regular performance reviews and ongoing development sessions.

Requirements:

  • Previous experience in a coaching or performance management role, ideally within sales and customer service environments.
  • Strong communication skills and the ability to provide constructive, actionable feedback.
  • A sales-focused and customer service-oriented mindset with a passion for improving team performance.
  • Experience working alongside team leaders and liaising with clients is desirable.

About Ventrica:

Ventrica is a forward-thinking, fast-growth customer management business that provides outsourced customer service for an array of blue-chip brands. We value continuous improvement and professional development, and we're excited to find a talented Sales and Performance Coach to join our team.



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