Dedicated Community Support Advisor
7 days ago
We are seeking a highly motivated and empathetic individual to join our team as a Dedicated Community Support Advisor. As a valued member of our team, you will play a vital role in providing exceptional support to older adults and their families.
About the RoleThis is a part-time position, approximately 22.5 hours per week, with flexible working arrangements available. You will be based in our offices in Gloucester, surrounded by a supportive team who share your passion for delivering excellent service.
The successful candidate will possess strong interpersonal skills, with the ability to actively listen and empathize with individuals from diverse backgrounds. Excellent communication skills, both verbal and written, are essential in this role. A positive attitude towards ageing and a willingness to learn and adapt are also key requirements.
Key Responsibilities- Respond to enquiries from the public via phone, email, and outreach settings, providing a listening ear and offering emotional support.
- Provide information and advice on sources of support, enabling individuals to identify suitable solutions.
- Makes referrals and applications to statutory and voluntary services on behalf of clients, where necessary.
- Conduct initial welfare benefits checks, covering pensions, means-tested benefits, and disability-related benefits relevant to those of state pension age.
- Strong interpersonal and communication skills, with experience of working with older adults.
- A positive attitude towards ageing and a willingness to learn and adapt.
- Excellent organisational skills, with the ability to maintain accurate records.
- A 'can-do' approach, with a focus on delivering excellent outcomes for clients.
In return for your hard work and dedication, we offer a competitive salary, approximately £15,278, along with a range of benefits and opportunities for professional development.
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