Deputy Care Manager Position

4 weeks ago

Beckenham, Greater London, United Kingdom CITRUS ELITE RECRUITMENT LIMITED Full time
Deputy Care Manager Job Description

CITRUS ELITE RECRUITMENT LIMITED is seeking a highly skilled and experienced Deputy Care Manager to join their team. As a Deputy Care Manager, you will play a vital role in ensuring the well-being and safety of clients while promoting a compassionate and nurturing environment.

Key Responsibilities:
  • Manage the day-to-day running of operations, ensuring compliance with governing body requirements and legislation.
  • Work closely with the Franchise Owner and Registered Manager to coordinate the development of a high-quality private domiciliary care service.
  • Promote the highest standards of care and service with a focus on person-centered care.
  • Manage the process of client acquisition from initial contact to conversion, adhering to company policy.
  • Carry out care planning and conduct risk assessments, ensuring compliance with relevant legal and regulatory requirements.
  • Ensure successful operation of quality control systems and perform quality assurance visits for clients.
  • Continually review and improve processes to ensure the most effective and efficient service is delivered.
  • Effectively manage complaints and incidents, carrying out investigations and using findings to initiate improvements.
  • Ensure relevant reports are forwarded to relevant bodies.
  • Promote a positive culture in line with the company's ethos and values.
  • Provide inspired leadership to the team, ensuring exceptional service is delivered to clients and workloads are managed accordingly.
  • Take part in disciplinary investigations, interviews, and meetings, following company policy and HR advice.
  • Ensure policies and procedures are adhered to by all employees.
  • Maintain the accuracy and integrity of data across all relevant platforms.
  • Keep up to date with changes in legislation and regulations.
  • Proactively identify own development areas, taking action within a reasonable timeframe.
  • Ensure compliance with Equality and Diversity Policy, in respect of employment and service delivery.
Requirements:
  • Extensive care experience with a proven track record in providing excellent customer service.
  • Proven experience in leading, training, and managing a team to provide high-quality domiciliary care services.
  • Have or be willing to work towards a Level 5 Diploma in Leadership for Health and Social Care and Children and Young People's Services or equivalent.
  • Excellent knowledge and understanding of compliance and legislative requirements of the Care Standards regulations.
  • Strong skills in conducting care assessments and care planning.
  • Good understanding of systems and processes.
  • Excellent interpersonal and communication skills.
  • Ability to inspire others and build fantastic working relationships.
  • Strong organization and planning skills.
  • Drive and motivation to take on a broad role and develop care services.
  • Passionate about providing the highest quality of care.
  • Commercially aware and have strong influencing and negotiating skills.
  • Ability to work well and accurately under pressure.
  • Be responsive, agile, and remain calm while dealing with multiple priorities.
  • Be flexible to meet demands of the business, including participating in an on-call rota.
  • Good working knowledge of IT Systems, with experience of Microsoft Office or Google Suite, working with databases and virtual communication platforms.

Due to the need to support the On-Call function, which may require the support of team members out in the field in emergency situations, and the requirement to travel throughout the community to conduct new client assessments, you should have a driving license and access to a vehicle.

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