CE Solution Architect

20 hours ago

Aberdeen, Aberdeen City, United Kingdom KPMG Full time

About KPMG Microsoft Business Solutions

KPMG Microsoft Business Solutions is a leading provider of Microsoft Dynamics 365 solutions, delivering world-class enterprise resource planning (ERP), customer relationship management (CRM), and e-commerce solutions to businesses across various industries.

About the Role

The CE Solution Architect will be a key member of our team, responsible for designing and implementing Microsoft Dynamics 365 solutions that meet the complex needs of our clients. As a seasoned professional with extensive experience in enterprise software implementation, you will lead cross-functional teams to deliver high-quality solutions that drive business value for our clients.

Key Responsibilities

  • Contribute to the delivery of high-quality business and software solutions to our clients using your expertise in Microsoft Dynamics 365 functional capabilities.
  • Lead, organize, manage, and document workshops, meetings, and requirements sessions with client representatives, project stakeholders, and delivery teams.
  • Own the delivery of high-quality business and software solutions to our clients using your deep understanding of Microsoft Dynamics 365 functional capabilities.
  • Own the gathering and documentation of functional requirements and complete gap/fit analysis for workstreams.
  • Be responsible for ensuring our pre-sales engagements are delivered with the same rigor and attention to detail as our client engagements.
  • Interface effectively with other members of the delivery team and the solution architect to ensure that the Power Platform solution meets client requirements.
  • Contribute to the wider CE practice by defining training needs within the team and coaching or mentoring other team members.
  • Identify business/project risks and mitigate or communicate as necessary.
  • Deliver high-quality business and software solutions and services to clients, ensuring the implementation of best practices based on Microsoft Dynamics standards and supported configuration/customizations.
  • The creation of high-quality and sustainable client solutions and project documentation, including support for testing activities.
  • Deliver all consultancy and configuration work according to KPMG project methodology, ensuring that all software applications are implemented successfully according to the project plan: on time and on budget.
  • Contribute to Pre-Sales activities as required, including building demo and proof of concept solutions for various client presentations.
  • Delivery of end-user training to clients and colleagues where applicable.
  • Meet and exceed customer expectations of business knowledge, skills, and behavior.
  • Identify business/project risks and mitigate or communicate as necessary.
  • Advise client and delivery team members of scope (creep) and use of change control processes.
  • Provide on-site support and assistance throughout delivery and go-live phases of projects to clients and more junior team members.
  • Communicate progress updates to relevant parties both formally and informally.
  • Support practice development activities, such as defining and configuring industry-specific solutions.
  • Lead people and help grow them in their roles.
  • Performance management of two or more junior members of the product team.
  • In all activities, ensure timely completion of internal processes and mandatory training.
  • Promote the values of our company.
  • Represent KPMG Microsoft Business Solutions in a professional and positive manner at all times.

Qualifications and Essential Skills

  • Extensive experience as a CRM Consultant with large-scale complex implementations, deep knowledge of technical capabilities of Microsoft Dynamics 365, including appropriate certification.
  • Deep understanding of Azure and cloud technologies,.Net development, and PowerBI.
  • Deeper understanding of the broader Microsoft stack and the ability to leverage it to create powerful solutions (PowerApps, Power BI, Data Verse, Azure, Office 365) and working in fast-paced Agile environments.
  • Ability to clearly articulate and present your ideas and solutions in line with the capabilities of Microsoft Dynamics 365.
  • Successfully translate business and customer needs into a great digital customer experience.
  • Good understanding of Microsoft Dynamics Power Platforms Accelerators, industry templates, and add-ons.
  • Leading and mentoring junior team members.
  • Willingness to develop your knowledge of new functionality in the Microsoft platforms, keeping on top of roadmaps, studying for certifications to ensure we help deliver best solutions to our clients.
  • Knowledge of best practices for working with offshore teams.
  • Microsoft Dynamics CRM Certifications, ideally most current versions are desirable.
  • Preferably a University graduate with a relevant degree within a computing or business discipline.

Soft Skills

  • Confident in own ability and demonstrates this to clients and colleagues.
  • Works independently as well as in a team environment.
  • Excellent presentation and demonstration skills.
  • Good, clear communication skills.
  • Ability to lead engagements and present to C-Suite stakeholders.
  • Ability to manage time and prioritize multiple tasks accordingly.
  • Thinks clearly and responds calmly when under pressure.
  • Strong problem-solving capabilities.
  • Strong client-centric approach with emphasis on client satisfaction.
  • Acts as a role model for those aspiring to take on a similar role in the future.
  • Confidence to reach out to more senior colleagues for guidance.

Experience and Background

  • Extensive experience as a CRM Solution Architect leading enterprise implementation, deep and broad knowledge of technical capabilities of Microsoft Dynamics 365.
  • Must be able to show good knowledge of practices for Microsoft Dynamics 365.
  • Experience in a delivery-oriented IT environment using waterfall and Agile methodologies.
  • Experience with Microsoft Dynamics 365 in a Lead Design Consulting role.
  • Deep understanding of software development lifecycle, development management, release management, data migrations, cut-over planning, and early live support.
  • Business process mapping, modeling, and documentation knowledge.
  • Experience of leading and leading others in practice improvement initiatives.
  • Awareness of technical capabilities of Microsoft Dynamics 365.
  • Minimum 10 plus years hands-on proven functional experience in Power Platforms configuration, standard customization, standard workflows, dashboards, flows, forms, views, and standard reports development.
  • Proven ability to develop a clear understanding of clients' needs and incorporate them into a solution.
  • Deep knowledge and understanding of capabilities of D365 CE areas in the following modules: Sales Management, Marketing, Customer Service Management, Understanding of additional CE Functional areas, Field services, Project services automation.

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