Customer Service Manager

3 days ago


Crownhill, United Kingdom Venues Collection Full time
Key Responsibilities

As a Hospitality Supervisor with The Venues Collection, you will be responsible for ensuring our kitchens and service counters run smoothly and delivering exceptional food experiences to our customers. This includes:

  • Serving customers with a personalized experience
  • Supervising teams to maintain impeccable food and customer service standards
  • Communicating with line managers to monitor key performance indicators and targets
  • Representing Compass Group UK&I and maintaining a positive brand image
  • Liaising between customers and our culinary and service teams to exceed expectations
  • Supporting and training teams to excel in their roles
  • Implementing and reviewing Health & Safety standards to ensure compliance
Requirements

To be successful as a Hospitality Supervisor, you will need:

  • A customer-centred focus
  • Passion for great-tasting food and exceptional customer service
  • Experience managing teams in a similar role
  • Excellent communication and organizational skills
  • Ambition and motivation to upskill
About The Venues Collection

We are a grouping of seven easily accessible event spaces with hotel-like residential and leisure facilities, located across the UK. Our venues feature stylish and individual event spaces, including contemporary and historic meeting areas. At The Venues Collection, we strive for excellence in delivering employee dining and hospitality to leading workplaces and inspiring exceptional experiences in cultural and heritage destinations.



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