Detention Centre Officer Position

1 week ago


Consett, Durham, United Kingdom Serco Full time

Location: Derwentside Immigration Removal Centre

Type: Full-Time (hours), Permanent (see advert below for more details)

Salary: £48,000 per annum

Working as a Detention Custody Officer (DCO) with Serco offers the opportunity to be part of a fulfilling career where you can make a positive impact every day. Our team values and supports each other, providing an environment where you can thrive.

In addition to job satisfaction, we also offer:

  • A competitive salary of £48,000, rising to £50,000 after two years of service
  • Comprehensive training provided, including a 7-week paid course where you'll learn from experienced staff and gain hands-on experience
  • Free onsite parking, free meals, and full uniform provided
  • Serco benefits, including pension, life assurance, and annual leave package that promotes work-life balance
  • Perks such as Blue Light card, paid volunteering days, Long Service Awards, and discounts at hundreds of high street shops
  • Access to career-long learning and development opportunities
  • The chance to make a difference in a company passionate about diversity and inclusion

At Derwentside Immigration Removal Centre, we offer both job stability and security, as well as career development pathways for transition into operational management roles. The centre operates 24/7, and you'll cover various shift patterns on a rota basis, allowing you to enjoy meaningful time off.

The DCO role is varied, and you'll play a key part in ensuring the arrival process for detainees is as smooth as possible, providing access to support services such as healthcare, welfare, faith, and cultural provisions, education, and recreation activities. Effective communication with detainees is essential, forming supportive relationships throughout their detention.

Detainees come from diverse backgrounds, and we treat them with fairness and respect. While challenging situations may arise, our comprehensive training will equip you to handle these effectively.

What do you need to excel in this role?

Our current DCOs bring different experiences from various sectors, such as retail, healthcare, call centres, taxi drivers, ex-military, police, and security services personnel. What matters most is your commitment to making a difference in the lives of others, which you'll develop during your 7-week paid training course and with the support of our experienced colleagues.

You'll need to be reasonably fit and possess good English and Maths skills, as report writing and numerical abilities are crucial parts of the role.

Our recruitment process:

  • Completion of online application and CV submission
  • A 1-hour virtual interview, assessing your suitability against our criteria (competency-based questions, role play, and written exercise)
  • If successful, you'll complete a mandatory 7-week paid training course, during which no annual leave can be taken

Additional requirements:

  • This role is exempt from the Rehabilitation of Offenders Act 4; all offers of employment are subject to security clearance checks and approval by the Home Office
  • You'll be required to obtain Home Office CTC and Enhanced DBS with Adult and Child Barring Vetting Clearances (5 years of checkable history)


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