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Customer Service Representative
2 months ago
At HealthHero, we're revolutionizing healthcare by combining cutting-edge technology with expert clinical knowledge. As a Customer Service Operator, you'll be the first point of contact for patients, GPs, and other healthcare professionals, providing exceptional support and guidance.
This is a full-time position working 23:00 - 07:00, 5 days a week, based in our Bracknell office. You'll be responsible for handling incoming calls, booking appointments, and communicating with healthcare professionals. You'll also assist with administrative tasks, such as processing prescriptions and health documentation.
Requirements
About the Role
- You'll provide top-notch customer service, responding to queries and resolving issues efficiently.
- Handle patient requests, ensuring seamless communication with GPs and other healthcare professionals.
- Contribute to administrative tasks, such as processing prescriptions and health documentation.
- Ensure accurate recording and storage of information, adhering to company policies.
About You
- Excellent customer service skills and attention to detail.
- Superb communication skills, both written and verbal.
- Experience in call handling or contact centre work is desirable, but full training will be provided.
- Good emotional intelligence and ability to show empathy over the phone.
- Proficiency in Microsoft Office.
Benefits
- Ongoing training and support to help you grow in your role.
- Opportunities for career progression, from operator to operations management, HR, and IT/Tech Tribes.
- Company Pension scheme.
- Access to HealthHero's healthcare services, including a private 24/7 GP service and Employee Assistance Programme.
- 20 days holiday + 8 days bank holiday.
- Free parking.
