Housing Sector Liaison Professional

4 weeks ago


Wembley, United Kingdom Spencer & James Limited Full time

About the Role

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As a Resident Liaison Officer at Spencer & James Limited, you will play a crucial role in ensuring the smooth execution of our social housing decarbonization fund project. Your primary responsibility will be to build and maintain strong relationships with tenants, providing them with necessary information and assistance throughout the refurbishment process.

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Main Tasks and Responsibilities

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  • Develop and implement effective communication strategies to engage with tenants and ensure their needs are met.">
  • Work closely with client representatives to understand their requirements and expectations.">
  • Collaborate with internal teams to standardize customer care approaches and ensure consistency across multiple sites.">
  • Provide escalated support for tenant complaints and concerns, working closely with relevant stakeholders to resolve issues efficiently.">
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Essential Qualifications and Skills

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The successful candidate will have prior experience in a similar role, a valid UK driver's license with access to a vehicle, and a good attitude towards customer service. We expect a salary of £25,000 - £35,000 per annum, depending on experience.



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