Operations Leadership Manager

4 days ago


Coleshill CP, United Kingdom Bertelsmann Full time
Company Overview
Bertelsmann is a global media company that operates in the music, television, radio, publishing and service industries. We are committed to delivering exceptional services and exceeding our customers' expectations.

Salary
The estimated annual salary for this position is £42,790.80. This figure may be subject to change based on location and individual performance.

Job Description
We are seeking an experienced Operations Manager to lead our team at Hams Hall. As the primary point of contact for process and technical faults, you will be responsible for identifying issues and initiating corrective measures. Your tasks include:
  • Leading and managing a team to achieve and exceed SLAs
  • Ensuring health, safety, and welfare
  • Distributing work orders
  • Steering processes
  • Coordinating daily business activities
You will also work closely with the Workforce planner and participate in resource planning, creating and evaluating reports to ensure quality and service level specifications. Our ideal candidate has strong leadership skills, knowledge of Warehouse Management Systems, and excellent communication and customer engagement abilities.

Required Skills and Qualifications
To succeed in this role, you must have the following qualifications:
  • Ability to lead and motivate a team
  • Knowledge of Warehouse Management Systems
  • Excellent communication and customer engagement skills

Benefits
We offer a range of benefits, including 25 days annual leave, pension contribution, life assurance policy, Employee Assistance Programme, Employee Discount Scheme, and free car parking.

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