Retail Sales and Management Leader
22 hours ago
About Us:
Austin Fraser is proud to present a unique Store Manager role at our prestigious store in Stratford-Upon-Avon. With nearly a century of heritage, we remain committed to family values and exceptional customer service.
This independent retailer has built a reputation for excellence through effective store management, driving sales and profit, and maintaining high standards in all areas. As a Store Manager, you will lead a dedicated team of around fifteen, managing a store with an annual turnover of approximately £1.3m.
Key Responsibilities:- Collaborate with the Operations Manager to review and achieve sales turnover goals, communicating these objectives to your team.
- Support branch staff and oversee specific sales transactions.
- Ensure all staff are fully trained to maximise sales potential.
- Manage overhead budgets and maintain staff costs within budgeted plans.
- Recruit and induct staff in line with company standards.
- Deliver exceptional customer service in accordance with our Five Star Service Agreement.
- Handle customer complaints professionally and ensure after-sales service is utilised effectively.
- Maintain high standards of window and interior displays.
- Use merchandise reports to promote products effectively.
- Monitor local trends and stock requirements to ensure effective stock management.
The ideal candidate will have proven retail sales and management experience. Strong leadership skills, excellent communication, and organisational abilities are essential. Experience in stock management and the capability to train and motivate staff are crucial. The candidate must be adept at handling disciplinary and grievance issues, and willing to undertake further training and development as required.
Flexibility regarding working hours and occasional cover at other branches is necessary. Applications are particularly encouraged from those with experience in fashion, footwear, clothing, and accessories.
Estimated Salary: £31,000
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