Residential Property Portfolio Manager
7 days ago
Crux Careers is seeking a skilled Residential Property Portfolio Manager to join their established central Reading office.
This is a pivotal role where you will be responsible for servicing clients and managing the company's property portfolio. Building strong relationships with landlords, tenants, colleagues, and suppliers is essential in achieving portfolio growth and delivering exceptional customer experiences.
Key Responsibilities- Conduct thorough property inspections and produce detailed landlord reports.
- Foster effective communication with clients, responding to queries in a timely manner.
- Build and maintain relationships with tenants, landlords, colleagues, and suppliers.
- Monitor and address rental arrears promptly.
- Complete accurate property inventories and conduct check-out inspections.
- Prepare and deal with check-in reports, booking periodic property visits as necessary.
- Ensure all safety certificates are up-to-date, including Gas, Electric, and other relevant certifications.
- Organise repair quotations and works as required.
- Utilize management software systems in line with business operating requirements.
- Maintain high standards of professionalism, courtesy, and efficiency when interacting with clients.
- Maximise and retain clients by effectively managing the property portfolio.
- Negotiate renewal tenancies and secure renewal fees from both landlords and tenants.
- Provide informed advice to clients as needed, while adhering to Housing Acts and Lettings legislation.
- Comply with GDPR and Anti-Money Laundering Legislation.
- Prior experience as a Property Manager (minimum 1 year).
- Excellent written and verbal communication skills.
- An analytical mindset with the ability to communicate effectively with landlords and tenants.
- Able to work collaboratively with a team to deliver exceptional customer service.
- Strong organisational skills and attention to detail.
- Able to work independently and as part of a team.
- Effective time management and a positive attitude.
- Full UK Driving Licence and own vehicle.
The estimated salary range for this role is £30,000 - £35,000 per annum, depending on experience.
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