Customer Service Excellence Wanted
3 weeks ago
- £25,600 per annum salary
- A pension scheme with generous employer contributions
- A healthcare cash plan
- Access to legal services and mental health support
- An employee assistance programme
- Paid professional subscriptions and discounts
- Professional and personal development opportunities
This is your chance to step into a rewarding and varied role with our committed organisation.
The RoleYou'll be a positive presence across the Centre, providing an excellent customer service experience to all guests, assisting with administration and bookings, responding to calls and ensuring all personal and accommodation requirements are met.
Handling financial transactions, you'll maintain accurate invoices and collect payments, ensuring unpaid accounts and queries are addressed.
Additionally, you will:
- Occasionally provide cover for Night Team colleagues
- Monitor guest feedback
- Ensure efficient deliveries and mail distribution systems
- Assist members with room and centre orientation
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