International Customer Advisor

2 weeks ago


Nottingham, Nottingham, United Kingdom Euro London Appointments Full time

International Customer Advisor Job Description:

This is an exciting opportunity to join our team as an international customer advisor. The successful candidate will have native-level fluency in German, excellent customer service skills, and experience in handling customer inquiries. The role involves managing and processing customer orders, providing accurate updates on order status and shipping, answering phone calls and handling email enquiries in German, investigating and resolving customer issues promptly, and proactively addressing challenges to ensure customer satisfaction.

Key Responsibilities:

  • Manage and process customer orders efficiently
  • Provide accurate updates on order status and shipping
  • Answer phone calls and handle email enquiries in German
  • Investigate and resolve customer issues promptly
  • Proactively address challenges to ensure customer satisfaction

Requirements:

To be successful in this role, you must have native-level fluency in German (both spoken and written), excellent customer service skills with a focus on delivering positive outcomes, great communication skills and the ability to handle queries with a professional, friendly approach, attention to detail and a proactive, can-do attitude. Additionally, you must be within a commutable distance to Nottingham.

Salary and Benefits:

We offer a competitive salary of £27,500 - £30,000 per annum, plus a 7.5% annual bonus, 25 days holiday with the option to buy or sell additional days, 50% discount on products, private medical insurance and health cashback plan, gym membership discounts, dental insurance, life insurance and Group Income Protection, season ticket loans for public transport, car breakdown cover, and many more benefits.



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