Consumer Outcomes Investigator
1 week ago
We are seeking a highly motivated Consumer Outcomes Investigator to join our team at CV-Library. As a Consumer Outcomes Investigator, you will be responsible for conducting deep-dive thematic root cause analysis of complaints data to help reduce complaints and provide recommendations for improvements.
You will also support the Consumer Affairs Team in maintaining accurate recording of complaint cause data and establish relationships with key stakeholders to foster successful root cause analysis. The ideal candidate will have attention to detail, excellent communication and report writing skills, high levels of accuracy, and the ability to work both collaboratively and on own projects to set deadlines with minimal supervision.
We offer a competitive salary of £38,000 - £42,000 per annum, plus up to 6% discretionary bonus. You will also receive a generous pension scheme, with an employer contribution of up to 10.5%, life assurance (x4 salary), subsidised private medical insurance, cycle to work scheme, employee discounts platform, and 24/7 employee assistance programme supporting your mental wellbeing.
We are a rapidly growing company that values innovation, technology, and data-driven decision making.
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Consumer Outcomes Specialist
1 week ago
Milton Keynes, Milton Keynes, United Kingdom CV-Library Full timeKey ResponsibilitiesAs a Consumer Outcomes Specialist, you will play a key role in ensuring good consumer outcomes by conducting root cause analysis of complaints data and providing recommendations for improvements.You will also be responsible for establishing and maintaining relationships with key stakeholders to foster successful root cause analysis and...
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Investigation Specialist
2 weeks ago
Milton Keynes, Milton Keynes, United Kingdom Robert Walters UK Full timeRobert Walters UK is seeking an experienced Investigation Specialist to join their team. This role will play a crucial part in maintaining public and member confidence in the accountancy profession and the organization's regulatory function.Lead Investigations: The successful candidate will be responsible for overseeing and managing investigations into...
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Complaint Resolution Director
1 month ago
Milton Keynes, Milton Keynes, United Kingdom NHBC Full timeAbout the RoleWe are seeking a talented individual to lead our Consumer Affairs & Consumer Support teams, overseeing the implementation of risk-based quality assurance programmes and guaranteeing excellent consumer outcomes across the customer journey.The ideal candidate will set and manage NHBC's Vulnerable Customer strategy, ensuring delivery of tailored...
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Senior Engineer
4 days ago
Milton Keynes, Milton Keynes, United Kingdom Staff Selection UK Full timeElectrical Maintenance Role in Milton KeynesConsumer Talent Group is currently looking for an Electrical Maintenance Specialist with an electrical bias to join one of our clients in Milton Keynes. The successful candidate will be responsible for performing routine maintenance tasks, investigating faults, and implementing corrective actions.This role offers a...
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Financial Management Director
6 days ago
Milton Keynes, Milton Keynes, United Kingdom NHBC Full time**Job Description:**This role requires a seasoned professional with experience in leading consumer affairs and support teams, ensuring efficient complaint resolution and driving continuous process improvements. The ideal candidate will have extensive knowledge of regulatory environments and industry best practices, along with management-level experience...
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Customer Proposition Lead
2 days ago
Milton Keynes, Milton Keynes, United Kingdom sportstechgroup- JobBoard Full timeWe are looking for a highly skilled Product Manager to lead the development of customer-focused propositions and oversee the entire product lifecycle. This role involves managing and upholding Snap's Product Management Framework (PMF), ensuring compliance with regulatory requirements and delivering impactful outcomes for customers and the business.Snap...
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Regulatory Expert
4 weeks ago
Milton Keynes, Milton Keynes, United Kingdom Lifesearch Full timeAbout the RoleYou will be a key player in ensuring LifeSearch remains compliant with FCA regulations, guiding the business on compliance matters and providing practical advice.Maintain and review compliance policies, supporting regular updates to keep them fit for purpose.Deliver on all Consumer Duty obligations to ensure the best outcomes for our customers.
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Child Welfare and Safeguarding Expert
4 days ago
Milton Keynes, Milton Keynes, United Kingdom Ackerman Pierce Ltd Full timeAbout the RoleThe successful candidate will be responsible for conducting section 47 investigations, risk management, and screening referrals. They will also work autonomously to investigate concerns of neglect and have a clear understanding of the principles and functions of a Multi-Agency Safeguarding Hub.Responsibilities- Conduct extensive experience of...
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Product Management Director
2 weeks ago
Milton Keynes, Milton Keynes, United Kingdom sportstechgroup- JobBoard Full timeSportstechgroup-JobBoard: Air Conditioning Product Manager**Job Overview:**We are seeking a seasoned Air Conditioning Product Manager to lead the development of customer-centric propositions and oversee the entire product lifecycle. This role involves managing and upholding Snap's Product Management Framework (PMF), ensuring compliance with regulatory...
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Financial Product Specialist
2 weeks ago
Milton Keynes, Milton Keynes, United Kingdom sportstechgroup- JobBoard Full timeSportstechgroup-JobBoard: Customer Focused Propositions**Job Overview:**We are seeking an experienced Air Conditioning Product Manager to develop and implement customer-centric propositions that meet regulatory requirements and deliver positive outcomes for customers and the business. This role involves overseeing the entire product lifecycle, managing and...
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Customer Proposition Lead
2 weeks ago
Milton Keynes, Milton Keynes, United Kingdom sportstechgroup- JobBoard Full timeAir Conditioning Product Manager at Sportstechgroup-JobBoard**Job Description:**We are looking for a dynamic Air Conditioning Product Manager to lead the development of customer-focused propositions and oversee the entire product lifecycle. The successful candidate will manage and uphold Snap's Product Management Framework (PMF), ensuring compliance with...
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Audit Compliance Manager
2 weeks ago
Milton Keynes, Milton Keynes, United Kingdom Robert Walters UK Full timeAre you a seasoned professional looking to take your career to the next level? Robert Walters UK has an exciting opportunity for an Audit Compliance Manager to join their team.This role plays a vital part in ensuring the integrity of the accountancy profession and the organization's regulatory function.Investigations: The successful candidate will lead...
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Dispute Resolution Advisor
5 days ago
Milton Keynes, Milton Keynes, United Kingdom Daimler Trucks North America LLC Full timeDispute Resolution Advisor\We are seeking a highly motivated and experienced Dispute Resolution Advisor to join our team at Daimler Trucks North America LLC. As a key member of our team, you will be responsible for managing the investigation, resolution, and outcome of customer complaints in a fair, consistent, and prompt manner.\Your Key Accountabilities\-...
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Social Work Expert
2 weeks ago
Milton Keynes, Milton Keynes, United Kingdom CV-Library Full timeAbout the JobWe are seeking an experienced Senior Social Worker to join our MASH Team in Milton Keynes. The ideal candidate will have extensive experience in section 47 investigations, risk management, and working with partner agencies.Job DescriptionThis is a challenging yet rewarding role that requires:Conducting section 47 investigations with a clear...
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Financial Crime Prevention Specialist
1 month ago
Milton Keynes, Milton Keynes, United Kingdom Connells Group Full time**Financial Crime Prevention Opportunity at Connells Group**We are seeking a highly skilled and motivated Financial Crime Prevention Specialist to join our team in supporting the delivery of an effective framework/oversight of all aspects of the Group's standards and controls to prevent financial crime.You will be responsible for investigating whistleblows...
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Hygiene and Compliance Manager
3 days ago
Milton Keynes, Milton Keynes, United Kingdom The Bread Factory Limited Full timeJob Overview:We are seeking a highly skilled Hygiene and Compliance Manager to join our team at The Bread Factory Limited. This is a senior leadership role that requires a deep understanding of food safety and quality management principles, as well as excellent leadership and communication skills.The successful candidate will have a strong track record of...
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Senior Social Care Professional
2 weeks ago
Milton Keynes, Milton Keynes, United Kingdom CV-Library Full timeAbout the RoleWe are seeking a highly skilled Senior Social Worker to join our MASH Team in Milton Keynes.Key ResponsibilitiesConduct section 47 investigations with extensive experience.Risk management and screening referrals.Able to work autonomously and investigate concerns of neglect.Clear understanding of Multi-Agency Safeguarding Hub principles and...
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MASH Team Lead
4 days ago
Milton Keynes, Milton Keynes, United Kingdom Ackerman Pierce Ltd Full timeAckerman Pierce Ltd is recruiting a seasoned Senior Social Worker to fill a critical role within our MASH Team in Milton Keynes. The successful candidate will play a vital part in ensuring the safety and well-being of children and young people.Key Responsibilities:Undertake section 47 investigations to identify potential risks and develop mitigation...
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Senior Laboratory Microbiologist
1 month ago
Milton Keynes, Milton Keynes, United Kingdom Merck Full timeJob SummaryWe are seeking a highly skilled Senior Laboratory Microbiologist to join our team at Merck. This is an exciting opportunity for a motivated professional to take on a challenging role in our Quality Control - Microbiological/Sterility Testing Laboratory.About the RoleThe successful candidate will be responsible for providing technical and practical...
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Commercial Change Expert
1 week ago
Milton Keynes, Milton Keynes, United Kingdom CityFibre Limited Full timeJob TitleWe are looking for a skilled Contractual Transformation Lead to join our team at CityFibre Limited. As a key member of our Commercial and Contracts team, you will be responsible for leading the implementation of contractual changes and driving standardisation of best practices.About the CompanyCityFibre Limited is the UK's largest fibre-only network...