Consumer Outcomes Investigator

1 week ago


Milton Keynes, Milton Keynes, United Kingdom CV-Library Full time

We are seeking a highly motivated Consumer Outcomes Investigator to join our team at CV-Library. As a Consumer Outcomes Investigator, you will be responsible for conducting deep-dive thematic root cause analysis of complaints data to help reduce complaints and provide recommendations for improvements.

You will also support the Consumer Affairs Team in maintaining accurate recording of complaint cause data and establish relationships with key stakeholders to foster successful root cause analysis. The ideal candidate will have attention to detail, excellent communication and report writing skills, high levels of accuracy, and the ability to work both collaboratively and on own projects to set deadlines with minimal supervision.

We offer a competitive salary of £38,000 - £42,000 per annum, plus up to 6% discretionary bonus. You will also receive a generous pension scheme, with an employer contribution of up to 10.5%, life assurance (x4 salary), subsidised private medical insurance, cycle to work scheme, employee discounts platform, and 24/7 employee assistance programme supporting your mental wellbeing.

We are a rapidly growing company that values innovation, technology, and data-driven decision making.



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