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Software Support Specialist
2 months ago
At Software Works for You Ltd, we're on a mission to revolutionize the way businesses interact with their customers. As a Graduate Software Customer Support Agent, you'll play a vital role in delivering exceptional support experiences that drive customer satisfaction and loyalty.
Key Responsibilities:- Customer Support: Provide top-notch support to our customers via phone, chat, and email, ensuring their issues are resolved efficiently and effectively.
- Issue Investigation: Use our advanced internal tools to investigate and document issues, translating customer feedback into actionable insights for our technical team.
- Training and Onboarding: Conduct online demonstrations and training for new and existing customers, empowering them to get the most out of our software.
- Continuous Learning: Stay up-to-date with the latest software technologies and deepen your understanding of our platform, contributing to ongoing projects that expand your knowledge and skills.
- Customer Focus: A passion for helping customers and excellent phone communication skills.
- Technical Aptitude: A strong interest in software technologies and keen observation and problem-solving skills.
- Communication: Excellent written and verbal communication abilities, with a strong sense of ownership and responsibility for completing tasks.
- Adaptability: High energy, positive attitude, and adaptability in a dynamic environment, with a desire for continuous improvement and learning.
- 1% Better Every Day: Embracing continuous improvement, driven by curiosity and passion to solve customer issues.
- Up for a Challenge: Embracing new ideas, unafraid of risks, and viewing failures as learning opportunities.
- Driven: Committing to achieving goals with urgency, strong work ethic, and focus, valuing self-motivation and responsiveness.
- No Ego: Humility is essential for team success, with team goals taking precedence over individual recognition or status.
- Own It: Taking responsibility for outcomes, prioritizing long-term solutions and relationships over short-term gains.
- Help Customer Succeed: Customer success is our priority, delivering exceptional products and services that solve real issues.
We offer a dynamic work environment, with a great team vibe and opportunities for personal growth and development. If you're ready to take on a leadership role in a fast-paced environment, we encourage you to apply and join us in shaping our growth journey.
