IT Support Specialist
2 weeks ago
About the Role:
The IT Support Engineer plays a vital part in Endeavor's Technology Department, ensuring the operation and support of all IT systems. Key responsibilities include directly supporting team members, providing timely and quality desktop hardware, software, and mobile device troubleshooting, and employing a high degree of customer service, technical expertise, and responsiveness.
Key Responsibilities:
- Monitor the Helpdesk system for inbound issues and ensure all issues are logged and documented
- Provide thoughtful end-user computing support for diverse business units and different locations
- Adhere to and enforce all information security protocols
- Perform preliminary server administration and manage network connectivity
- Help champion, deploy, and support new technologies to address business needs
- Demonstrate excellent communication skills, integrate well at all levels, and be able to work independently
- A strong ability to remain focused with a professional and flexible attitude while multitasking
- Always maintain complete confidentiality and discretion
Technical Skills:
- Previous experience in a level one IT support role
- Administer, maintain, and support Microsoft Office productivity suite
- Microsoft Azure Active Directory & Microsoft O365 Admin, including user account administration
- Remote access and VPN configuration and administration
- Enterprise experience in deploying, managing, and supporting Windows, macOS, and iOS platforms
- Enterprise-level AV administration and support
- Set up and support mobile devices and desktop telecommunications
Working Conditions:
- The role will require working unsociable hours. You will need to maintain a flexible approach to your work schedule with early starts, late finishes, and working weekends as rotating patterns, subject to business requirements
At Endeavor, we are committed to leading with a lens of diversity, equity, and inclusion. We strive to reflect the world's diverse voices and are an equal opportunities employer, encouraging applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief.
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