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Visitor Experience Coordinator
2 months ago
About the Role
We are seeking a highly motivated and customer-focused individual to join our team as a Welcome & Service Assistant. As the public face of our properties, you will provide a warm and friendly welcome to our visitors, answer their questions, and ensure they have an enjoyable and memorable experience.
Key Responsibilities
- Deliver exceptional customer service to our visitors, responding to their queries and providing information about our properties.
- Work closely with our Visitor Reception team to ensure a seamless and welcoming experience for our visitors.
- Be adaptable and flexible, working a variety of shifts, including weekends and bank holidays.
- Participate in ongoing training and development to enhance your skills and knowledge.
What We Offer
As a Welcome & Service Assistant with the National Trust, you will benefit from:
- A competitive salary and benefits package.
- Opportunities for career development and progression.
- A supportive and inclusive work environment.
- Free entry to National Trust places for you and your family.
- A range of staff benefits, including a pension scheme and discounts on shopping and leisure activities.
Requirements
To be successful in this role, you will need:
- Excellent communication and interpersonal skills.
- A customer-focused approach and a passion for delivering exceptional service.
- Ability to work independently and as part of a team.
- Flexibility and adaptability in your working hours.
How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you. Please submit your application, including your CV and a covering letter, to [insert contact details].
