Customer Service Liaison

1 month ago

Northampton, Northamptonshire, United Kingdom Baxter Full time

About Baxter

Baxter is a leading global healthcare company that has been pioneering medical innovations for over 85 years. Our mission is to save and sustain lives, and we are committed to making a positive impact on people around the world.

Job Summary

We are seeking a highly motivated and customer-focused Customer Service Coordinator to join our National Distribution Center's team in Northampton. As a key member of our team, you will be responsible for working directly with Baxter customers, across our product lines and customer channels, to resolve issues and deliver a human-centered, helpful experience.

Key Responsibilities

  • Handle orders for hospitals and troubleshoot customers' complaints
  • Build positive relationships within the company and communicate thoughtful, empathetic resolutions tailored to each customer
  • Process patient orders for the hospitals and collaborate with other departments to ensure high delivery of service excellence to Baxter's customers and patients

Requirements

  • GCSE Level Standard Education
  • Self-motivated, always curious, and consistently eager to learn, with a growth mindset
  • Thrives in a dynamic and collaborative environment and becomes comfortable with change, and ambiguity, working autonomously and using good judgment to make decisions

What We Offer

  • A 10-month fixed-term full-time contract
  • Work weekday shift 8.30 am - 4:30 pm, then 9:30 am - 5:30 pm Mondays to Thursdays (on weekly rotation) and 9:00 am - 5:00 pm on Fridays
  • £25,600 base salary + competitive benefits
  • Professional development opportunities
  • High importance placed on work life balance
  • A workplace environment that is inclusive, encouraging, and diverse
  • 25 days of annual leaves plus bank holidays
  • Subsidised onsite canteen

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