Claims Quality Review Specialist
3 weeks ago
Job Opportunity:
Berkshire Hathaway Specialty Insurance (BHSI) is seeking a Claims Quality Review Specialist to join the Global Claims Quality Assurance team.
This role involves regular communication and collaboration with multiple internal stakeholders, with a focus on building positive relationships and ensuring high claims handling standards.
Duties & Responsibilities:
- Review and evaluate closed and open claim files against BHSI's Claims Service Standards to ensure compliance with company procedures.
- Assign and track claim file reviews completed by internal stakeholders.
- Lead internal claim reviews, including data analysis, sample selection, and communication with claims management.
- Conduct trend analysis and prepare specialized reporting for multiple lines of business and regions.
- Develop continuous improvement recommendations and work with claims management to implement initiatives.
- Support product development and other projects as needed.
Qualifications, Skills and Experience:
- 3-5 years of experience handling claims for a commercial insurance carrier.
- Excellent interpersonal communication skills.
- Ability to thrive in a team environment and handle multiple tasks simultaneously.
- Strong communication and interpersonal skills.
- Self-starter with ability to work autonomously and with a team.
- Intermediate to expert skills in MS Excel.
- Proficient in MS Word, Excel, and PowerPoint.
BHSI Offers:
- A competitive package and exciting growth opportunities.
- A dynamic, action-oriented environment centered on customer satisfaction.
- A non-bureaucratic organization that emphasizes individual excellence in a team framework.
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