Claims Quality Review Specialist

3 weeks ago


London, Greater London, United Kingdom Berkshire Hathaway Specialty Insurance Full time

Job Opportunity:

Berkshire Hathaway Specialty Insurance (BHSI) is seeking a Claims Quality Review Specialist to join the Global Claims Quality Assurance team.

This role involves regular communication and collaboration with multiple internal stakeholders, with a focus on building positive relationships and ensuring high claims handling standards.

Duties & Responsibilities:

  • Review and evaluate closed and open claim files against BHSI's Claims Service Standards to ensure compliance with company procedures.
  • Assign and track claim file reviews completed by internal stakeholders.
  • Lead internal claim reviews, including data analysis, sample selection, and communication with claims management.
  • Conduct trend analysis and prepare specialized reporting for multiple lines of business and regions.
  • Develop continuous improvement recommendations and work with claims management to implement initiatives.
  • Support product development and other projects as needed.

Qualifications, Skills and Experience:

  • 3-5 years of experience handling claims for a commercial insurance carrier.
  • Excellent interpersonal communication skills.
  • Ability to thrive in a team environment and handle multiple tasks simultaneously.
  • Strong communication and interpersonal skills.
  • Self-starter with ability to work autonomously and with a team.
  • Intermediate to expert skills in MS Excel.
  • Proficient in MS Word, Excel, and PowerPoint.

BHSI Offers:

  • A competitive package and exciting growth opportunities.
  • A dynamic, action-oriented environment centered on customer satisfaction.
  • A non-bureaucratic organization that emphasizes individual excellence in a team framework.


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